Welcome to N6N. N6N Consultancy Services Sdn. Bhd. ("N6N," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we may collect, use, disclose, store, and protect personal information when you visit our website, contact us, request a quotation, inquire about our services, or engage with our business.

N6N provides technology and business solutions, including software development, IT consulting, enterprise software, CRM, e-commerce, AI, ERP, cloud computing, and staff augmentation services.

1. Information We May Collect

Depending on how you interact with our website and services, we may collect the following categories of information.

1.1 Personal Information You Provide

When you contact us or request our services, you may provide:

• Your name and job title.
• Your business or organization name.
• Your email address and telephone number.
• Your business address or other contact details.
• Details about your project, requirements, or requested services.
• Information in messages, attachments, feedback, or other communications.

1.2 Technical and Usage Information

Depending on our website configuration, technical information may be collected automatically, including:

• IP address.
• Browser type and version.
• Device and operating system information.
• Pages visited and links accessed.
• Date, time, and duration of website visits.
• Referring website addresses and diagnostic information.

1.3 Cookies and Similar Technologies

Our website or its service providers may use cookies and similar technologies to support website functionality, maintain security, remember preferences, or measure website performance. Where required by law, we will request consent before placing non-essential cookies.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features. The specific cookies and tracking technologies used by N6N should be confirmed against the actual website configuration.

2. How We Use Your Information

We may use personal information for legitimate business purposes, including:

• Responding to inquiries and requests for quotations.
• Communicating with prospective and existing clients.
• Understanding project and business requirements.
• Preparing proposals, estimates, and service agreements.
• Delivering, maintaining, and supporting agreed services.
• Managing client relationships and business communications.
• Improving our website, products, services, and user experience.
• Maintaining website security and preventing misuse.
• Troubleshooting technical issues and monitoring performance.
• Complying with legal obligations and resolving disputes.
• Sending marketing communications where legally permitted.

3. Legal Basis for Processing

Where applicable data protection laws require a legal basis for processing, we may rely on:

• Consent: Where you have given permission for a specific purpose.
• Contract: Where processing is necessary to enter into or perform a contract.
• Legal obligations: Where processing is necessary to comply with applicable law.
• Legitimate interests: Where our legitimate business interests do not override your applicable rights.
• Other lawful grounds: Where recognized by applicable data protection laws.

You may withdraw consent where processing is based on consent. Withdrawal does not affect the lawfulness of earlier processing.

4. How We Share Your Information

4.1 Service Providers

We may share information with service providers that help operate our website or business, such as hosting providers, cloud platforms, IT support providers, communication tools, analytics providers, and security services. Appropriate safeguards will be applied where required by law.

4.2 Clients and Project Partners

Where necessary to provide contracted services, we may share relevant information with clients, authorized project stakeholders, or business partners, subject to applicable confidentiality and data protection requirements.

4.3 Legal Requirements

We may disclose information when required by law, a court order, or a lawful government request, or when necessary to protect our rights, individuals' safety, or system security.

4.4 Business Transfers

If our business undergoes a merger, restructuring, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable law.

4.5 With Your Permission

We may disclose personal information for another purpose where you have provided the required consent or another lawful basis permits the disclosure.

5. International Data Transfers

N6N is based in Malaysia and may work with clients, vendors, and service providers in different countries. Depending on the services used, personal information may be transferred to or accessed from countries outside your country of residence.

Where international transfers are subject to legal restrictions, we will take the steps required by applicable law, which may include appropriate contractual safeguards or consent where required.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, and meeting legal obligations.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal requirements.

7. Data Security

We take reasonable technical and organizational measures intended to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction. These measures may include access controls, restricted permissions, and appropriate technical safeguards.

No method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee absolute security, but we will respond to personal data breaches and provide notifications required by applicable law.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion where legally applicable.
• Withdraw consent for processing based on consent.
• Object to certain processing or request restrictions where applicable.
• Request a copy of certain information in a portable format where applicable.
• Opt out of direct marketing communications.
• Lodge a complaint with the relevant data protection authority.

These rights are subject to applicable legal requirements and limitations. We may need to verify your identity before responding to a request.

9. Direct Marketing

We may use your contact information to communicate with you about our services or relevant business offerings where permitted by law. Where required, we will obtain your consent.

You can opt out of marketing emails by following the unsubscribe instructions in the message or contacting us. Essential service-related communications may still be sent.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services. We do not control their privacy practices, content, or security. Visiting an external website is subject to that provider's own terms and privacy policy. We encourage you to review those policies.

11. Client Projects and Business Systems

N6N provides software development, enterprise IT, CRM, e-commerce, AI, ERP, cloud, and related technology services. When we process personal information on behalf of a client, the client may determine the purposes and means of processing while N6N acts as a service provider or data processor, depending on the arrangement and applicable law.

In such circumstances, the relevant client agreement, data processing agreement, security requirements, and applicable law may govern the processing. Individuals seeking access to information controlled by an N6N client may need to contact that client directly.

12. Children's Privacy

Our website and business services are primarily intended for businesses and professional users. We do not knowingly seek to collect children's personal information in circumstances where doing so would be unlawful.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can assess the situation and take appropriate action.

13. Privacy in Malaysia

N6N Consultancy Services Sdn. Bhd. is based in Malaysia. We aim to handle personal information in accordance with applicable Malaysian data protection legislation, including the Personal Data Protection Act 2010 (Act 709), as amended, where applicable.

The specific legal requirements that apply may depend on the nature of the processing, the parties involved, and the circumstances of the relevant activity.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website functionality, data processing practices, or legal requirements. We will update the "Last Updated" date when changes are made. Where required by law, we will provide additional notice or obtain consent.

We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us using the published business details below.